Tilley's Gifts & Décor Website Policy Documents

Terms & Conditions

*** Also view the Frequently Asked Questions, (FAQs) via the selection at the top of the page ***

Pricing Policy

All prices quoted on this website are in Australian Dollars and include GST.

Shipping Policy

Tilleys Gifts & Décor currently uses Australia Post for shipping. While Tilley’s Gifts & Décor takes all appropriate care and precautions with the wrapping and packaging of your purchases, we cannot be held responsible for damage during transit. Insurance is not included in our shipping charges. However, we give our customers the option to use another courier service or insure their purchases at their cost. We would recommend that valuable or fragile products be insured.

Shipping within Australia

Our current freight rates are in Australian Dollars and are based on the published Australia Post charges.

Tilley’s Gifts & Décor currently use Australia Post to deliver our products within Australia. Australia Post delivers Monday - Friday, during business hours only. All orders can be delivered to any nominated address within Australia, including post office boxes as an option. You may leave some optional delivery instructions in case you are out at the time of delivery. If the person accepting the delivery is out and there are no delivery instructions, Australia Post will leave a card in the post box advising you to collect your products at the local Post Office. Please note that we cannot accept instructions to contact you, as Australia Post couriers can not call prior to delivery.

Shipping to Other Parts of the World

Tilley’s Gifts & Décor will ship our products to most parts of the world using an established courier service. The website will automatically calculate the shipping charges.

** PLEASE NOTE; Purchases from this website DO NOT include Customs Duty payments. Tilley’s Gifts & Décor suggest that the purchaser makes their own enquiries with the local Customs Authorities to establish if Customs Duty is applicable to the intended purchase prior to ordering.

Security Policy

Tilleys Gifts & Décor want to ensure you that you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us. When purchasing from Tilleys Gifts & Decor your financial details are passed through a secure server using 128-bit Secure Sockets Layer technology (SSL) to ensure your online shopping experience is safe, sound and secure at all times. If you are concerned about using your credit card online, you can contact us at the shop on 02 4948 9955 for additional information.

Privacy Policy

Tilleys Gifts & Décor is committed to protecting and preserving the integrity of any personal information we collect. Tilleys Gifts & Décor is bound by and will always comply fully with the National Privacy Principles set out in the Privacy Act 1988. Tilleys Gifts & Décor will only collect, use or disclose personal information in accordance with the Act and this privacy policy. All personal information will be managed confidentially and securely and destroyed appropriately when no longer required. Tilleys Gifts & Décor will not pass on/sell/swap any of your personal information with any third party.

Refund Policy?

We, at Tilley’s Gifts & Décor, want you to be satisfied. If you feel you have received a damaged or faulty product or we have incorrectly packed your order please call us at the shop on (+61) 02 4948 9955 or send us an email via the CONTACT US page.